Frequently Asked Questions
Everything you need to know about shopping with Frankie’s.
When will my order ship?
Most orders are processed and shipped within 1-2 business days. You will receive a confirmation email with tracking information as soon as your package is on its way.
What is your return policy?
We accept returns on unworn, unwashed merchandise with original tags attached within 14 days of delivery. Please note that sale items and personalized products are final sale.
Do you offer international shipping?
Currently, we ship to all 50 U.S. states. We do not offer international shipping at this time, but we are working on expanding our reach in the future.
How do I know which size to buy?
Each product page includes a specific size guide to help you find the perfect fit. Since we carry various designers, we recommend checking the 'Size & Fit' section for brand-specific measurements.
Can I change or cancel my order?
To ensure fast delivery, we begin processing orders immediately. If you need to make a change, please contact us within one hour of placing your order and we will do our best to assist you.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Shop Pay for a seamless checkout experience.